Privacy Policy

This Privacy Policy explains how Supabet Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use the available services. We aim to handle information responsibly, transparently and only for appropriate business, security and legal purposes. By using the website, you acknowledge that information may be collected and used as described below.

Supabet Casino holds a licence issued by the Anjouan Gaming Board, under the ownership of NovaForge Ltd., registered in the Republic of the Marshall Islands.

Information we may collect

The information handled by an online casino will depend on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you visit or use the site. We seek to collect information that is relevant to operating the platform, supporting players, protecting accounts and meeting applicable obligations.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, contact details, login information, country or state of residence and account preferences. We may also handle information provided when you communicate with customer support, participate in account checks or request help with a service.

Verification information

To help verify identity, age, eligibility and account ownership, we may request supporting documents or other information. This can include identification documents, proof of address, information about the source or ownership of funds and records of verification activity. Verification material is handled for account security, anti-fraud procedures, responsible operation of the service and compliance with applicable requirements.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, wins, losses, refunds, payment methods and related transaction activity. Payment providers may process payment details under their own privacy terms. Where appropriate, we may receive or retain transaction references, status information and limited payment details needed to confirm and reconcile a transaction without unnecessarily storing complete payment credentials.

Technical, device and usage information

When you use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, access times, referral information and interaction with website features. We may also record security events, error reports and information about how the service performs on your device.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember settings, understand website use, improve performance and support security. Some cookies may be placed by service providers that help operate particular features. You can manage or remove cookies through your browser settings. If you restrict cookies, some website functions may not work as intended.

How and why information is used

Personal information may be used for the purposes reasonably expected when you use an online casino. We try to limit use to relevant purposes and take steps intended to protect information from unauthorised access, misuse, alteration or loss.

Creating, maintaining and administering your account.
Providing website features, gaming services and related support.
Processing, confirming and reconciling deposits, withdrawals and other transactions.
Checking identity, age, account ownership and eligibility.
Detecting, preventing and investigating fraud, scams, money laundering, collusion, abuse and other suspicious or unlawful activity.
Protecting the website, users, systems and payment processes from security threats.
Responding to questions, complaints, requests and technical issues.
Understanding website use, fixing errors and improving products, content and performance.
Sending service messages, security notices and other communications needed to administer your account.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Meeting legal, regulatory, tax, accounting, court or law-enforcement requirements.
Establishing, exercising or defending legal rights and managing disputes.

Where information is used for marketing, you can choose not to receive promotional communications. Opting out of marketing does not usually stop essential account, security, transaction or service messages. You can also adjust available communication preferences by using the options included in a message or by contacting us.

Lawful handling and consent

Depending on the circumstances, information may be handled because it is needed to provide the service, to take steps requested before an account is created, to protect security and prevent misuse, to meet a legal obligation, to pursue legitimate operational purposes or because you have given consent. Where consent is the basis for a particular use, you may withdraw it as described in the data rights section below. Withdrawal does not affect processing that took place before consent was withdrawn or processing that can continue on another lawful basis.

Sharing information

Information may be shared with carefully selected service providers that help operate the website. These may include identity and verification providers, payment and technology providers, hosting and security services, customer support tools, fraud prevention services, professional advisers and communication providers. Providers should receive only information relevant to their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to meet a legal or official request, protect users or the public, investigate suspected wrongdoing, enforce applicable terms, or protect the rights, property and security of the service. If business operations change, information may be transferred as part of a restructuring, sale or similar transaction, subject to appropriate protections.

Security, storage and retention

We use reasonable administrative, technical and organisational measures intended to protect personal information. These measures may include access controls, authentication procedures, monitoring, secure transmission, staff processes and safeguards designed to reduce the risk of accidental loss, unauthorised access, disclosure or alteration. No internet service or electronic storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep login details confidential.

Information may be stored or processed by us or by service providers in locations inside or outside Australia, depending on the systems used to operate the website. Where information is handled across borders, appropriate steps are taken to support its protection and lawful handling. The location and arrangements may change as technology, providers and operational needs change.

We retain personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, verification, transaction, security and communications records must be kept for a period required by law even after an account is closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to technical, legal and operational limitations.

Closing an account does not necessarily remove every record immediately. For example, information may remain where it is needed to meet record-keeping duties, prevent repeat fraud, resolve a dispute, establish or defend a legal claim, or maintain a suppression record showing that marketing should not be sent.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact support@supabetcasino.wtf to ask for access to your data, correction of inaccurate or incomplete data, deletion of your data, or withdrawal of consent to marketing. Please describe your request clearly and include enough information for us to understand which account or records it concerns.

Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
Correction: ask us to correct information that is inaccurate, out of date or incomplete.
Deletion: ask us to delete personal information where there is no continuing reason to retain it.
Marketing consent: withdraw consent to promotional communications or ask for marketing preferences to be updated.
Information about use: ask general questions about how your information is collected, used or shared.

Before completing a request, we may need to verify your identity and account ownership. This helps protect personal information from being disclosed to the wrong person. We may ask for additional details or request that you use an authenticated account channel. We aim to respond within a reasonable time, although the complexity of a request, the information involved and legal requirements may affect the process.

Some requests may be limited or refused where retaining or using information is necessary for legal obligations, security, fraud prevention, dispute management, account administration or another permitted purpose. If information cannot be deleted, we will generally explain the relevant reason where allowed. A request to close an account is separate from a request to exercise privacy rights and may be subject to account, transaction and legal processes.

Keeping information accurate

Please keep your account details current and notify us if important information changes. Accurate information supports account security, identity checks, transaction processing and effective communication. If you believe information is incorrect, contact support@supabetcasino.wtf with the relevant details so the matter can be reviewed.

Updates to this policy

This Privacy Policy may be updated when services, technology, privacy practices or legal requirements change. The latest version will be made available on the website. Changes take effect when published unless a different effective date is stated. We encourage players to review this page periodically, particularly before continuing to use the website after a significant update.

For privacy questions, data access, correction, deletion or withdrawal of marketing consent, contact support@supabetcasino.wtf.